FAQ

General

I have a special request that requires changes on your platform

Can I remove HomeOnTour branding from the platform?

Can I use my own domain, for example tours.mycompany.com?

How long will my tours be available?

Do you have any restrictions on the number or size of the photos?

I made a mistake in the address, can I fix it?

How do I link my tour to a custom domain, for example home123.com?

I deleted my tour by mistake, how do I get it back?

The map does not locate my house correctly, what can I do?

The search box on the Tours page does not find my tour, why?

Why is background music not playing on my tour?

Common Photographer questions

My Agent received a notification email but they don't see any tours, what happened?

My Agent is not receiving emails from HomeOnTour, how can I fix that?

I need to deliver my photos in a non-standard size, can I?

Common Agent questions

I created an account, but I don't see any tours, what happened?

My Agent information is incorrect, how can I update it?

Payments

I am an Agent working with a real estate Photographer, do I have to pay to use this service?

Does my subscription allow a total number of active tours, or new tours every month?

Are you open to discounts or special pricing?